Warranty & Return Policy


At ASKATEBOARD, we stand by the quality and durability of our electric skateboards. We offer a 180-day warranty covering any manufacturing defects for all our skateboard models. Our boards are built using the highest quality motors, ESCs, and batteries. Each board undergoes rigorous testing to ensure it meets our standards of excellence.

Warranty Coverage Includes:

  • Manufacturing defects in motors, ESC, and batteries.
  • Free replacement parts and shipping if the board is under warranty.

Exclusions:

  • Water damage, wheel wear, belt wear, and any artificial damage are NOT covered.
  • Damage caused by using non-original chargers is also excluded.

If your board encounters any issues within the warranty period, please contact our customer service at support@askateboards.com. We will diagnose the problem and send replacement parts free of charge. If the issue persists, we will continue to assist you in finding the correct replacement part until the problem is resolved. We respond to all inquiries within 24 hours on business days.

Refund & Return Policy

Refunds:

  1. Orders that haven't been shipped can be refunded within 7 to 15 business days.
  2. We do not provide refunds for orders that have been shipped from our factory or overseas warehouse, as we cannot intercept orders once they are in transit.
  3. If the tracking website shows "delivered," refunds are not available.
  4. If your order is lost during shipping or customs clearance, we will notify you and offer a choice between a refund (excluding shipping costs) or a new shipment free of charge.
  5. For any quality issues with the received product, contact customer service for free replacement parts and assistance.

Returns:

  • If a return is caused by the consumer, the consumer is responsible for the return shipping fee.
  • If the goods are damaged or incorrect due to our error, we will cover the return shipping costs.

To initiate a return or if you have any questions regarding our refund policy, please contact us at support@askateboards.com. We are here to help and ensure your satisfaction with our products.