Customer Service Policy

Customer Service Policy

At Askateboards, we are committed to providing exceptional customer service and ensuring that your shopping experience is as smooth and enjoyable as possible. Below is an outline of our customer service policy to address your needs and questions:

1. Customer Support Availability

  • Our customer support team is available Monday to Friday, from 9:00 AM to 5:00 PM (local time).
  • You can reach us via email at support@askateboards.com for assistance with your order, product inquiries, or any issues you may encounter.

2. Order Assistance

  • If you have any questions or concerns about your order, please provide your order number and details in your email.
  • We will respond to all inquiries within 24-48 hours on business days.
  • For cancellations or changes to an order, please contact us as soon as possible before the item is shipped.

3. Product Information

  • We provide detailed product descriptions, specifications, and user guides on our website to help you make informed purchasing decisions.
  • If you need more information or clarification about any product, feel free to reach out to our customer service team.

4. Returns & Exchanges

  • Our Return and Cancellation Policy outlines the procedures for returns, exchanges, and refunds.
  • Please ensure that any returns meet the conditions outlined in our policy (e.g., item in new, unused condition and within the return window).
  • If you receive a defective or damaged product, please contact us immediately for assistance.

5. Shipping & Delivery

  • We aim to ship all orders within 24 hours, and you will receive tracking information once your order has shipped.
  • If you experience delays, issues with delivery, or missing items, please contact our customer service team immediately for support.

6. Warranty & Repairs

  • All of our products come with a manufacturer’s warranty covering defects in materials and workmanship.
  • If your product is covered under warranty and requires a repair, please contact our customer service team to arrange for service.
  • Any repairs not covered by the warranty will be discussed with you, including the associated costs.

7. Customer Feedback

  • We value your feedback! If you have suggestions, comments, or concerns regarding our products or service, please reach out.
  • We strive to improve our products and services, and your input is crucial to us.

8. Privacy & Security

  • Your privacy and the security of your personal information are very important to us. We comply with all applicable privacy laws to ensure that your information is safe when shopping with us.
  • For more information, please review our Privacy Policy.

9. Contact Us

  • For any questions or support requests, please contact us at:
    Email: support@askateboards.com
    Our team will be happy to assist you.