Cancellation Policy

Cancellation Policy

Thank you for shopping with us! We understand that plans can change, so we offer a cancellation policy to accommodate your needs. Please read the details below:

1. Order Cancellations Before Shipping:

   • If you wish to cancel your order, you can do so before it is shipped. Please contact us as soon as possible at support@askateboards.com.
   • Orders canceled before shipment will be refunded in full, minus any transaction or handling fees, if applicable.

2. Order Cancellations After Shipping:

   • Once an order has been shipped, it can no longer be canceled. However, you may return the item under our return policy (details below).

3. Returns & Exchanges:

   • Items that are received in new, unused condition and in their original packaging can be returned within [insert number of days] for a full refund or exchange.
   • The customer is responsible for the return shipping fees, unless the return is due to a defect or mistake made by us.
   • Refunds will be processed to the original method of payment once the returned item is received and inspected.

4. Non-refundable Items:
   The following items are not eligible for return or cancellation:

   • Used or Damaged Products: Any electric skateboard that has been used, damaged, or shows significant wear cannot be returned or exchanged.
   • Customized or Special Orders: Electric skateboards that have been customized or specially ordered (e.g., personalized designs, special accessories) are non-refundable.
   • Missing or Damaged Packaging: Items returned without the original packaging, instructions, or accessories, or if the packaging is damaged, may not be accepted for return.
   • Items Purchased Beyond the Return Period: Products that are returned after the specified return window (typically [insert number of days]) will not be eligible for refund or exchange.
   • Discounted or Sale Items: Electric skateboards purchased on sale, during promotions, or at discounted prices may not be returned or exchanged, unless otherwise stated in the promotional terms.
   • Non-Authorized Channels: Electric skateboards purchased from unauthorized retailers, third-party platforms, or private sales are not eligible for return or exchange.
   • Batteries, Chargers, and Other Consumables: Batteries, chargers, or other consumable accessories, once used, may not be eligible for return unless there is a manufacturing defect.

5. How to Cancel/Return:

   • To cancel or initiate a return, please contact our customer service at support@askateboards.com, including your order number and reason for cancellation or return.

Thank you for your understanding!